Intertops is committed to supporting a Responsible Gambling environment.
We take the issue of responsible gambling very seriously and are dedicated to providing
a responsible gambling service for all our players. We encourage you to play responsibly.
Whilst providing tools to help control gambling is something that we are committed to, and players who are concerned that they may intentionally avoid them should seek guidance from a responsible gambling trust such as
"check-dein-spiel"
Here the link to the:
"SELF-TEST"
The support and dedicated responsible gambling team received specific Social Responsibility and Interaction training, which has been certified, providing a holistic approach to the enhancement of personal skills and proficiency throughout their work.
We feel it is important that our players’ betting experience is a positive one. Working in conjunction with regulators and gambling organisations, we provide an extensive range of controls to help you play responsibly.
Whilst the majority of people do gamble responsibly, for some, gambling can become a problem. Please see below our guidelines and instructions on how to monitor your, a family member’s or a friend’s gambling to make sure that it does not become problematic in nature.
Scroll down the page or choose a title below:
There are many organizations that can provide support and assistance to
individuals who develop a problem with gambling. If at any time you recognize
that you cannot control your gambling behavior, and cannot enjoy our website in a safe
and responsible manner, we strongly recommend that you immediately contact one of the
following professional organizations for professional guidance:
"Check-dein-spiel"
"Buwei.de"
"Hilfe in der Nähe finden"
"Institut Glücksspiel & Abhängigkeit"
In addition you can contact the Player Protection Officer of Intertops writing an email to
spielerschutz@intertops.de.
It is strictly against our rules for anyone under the age of 18 to engage in gambling activity or to open an account or play on our website. It is an offense for minors to participate in gambling activity.
The Website is not designed to attract children or adolescents.
We are continually active in our efforts to track down and discourage minors
from attempting to play on our website. We realise that the internet is a
readily available resource for many, and as such, we encourage parents to
take measures to contribute to the protection of their children from underage
gambling, for example:
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Do not leave children unattended near a computer or smart device when they could easily access sports betting websites/applications.
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Set up passwords for all gambling programs.
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Do not let minors partake in any gambling activity.
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Keep personal details such as username, password and deposit method details confidential.
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Inform your children of the illegality of underage gambling and the potential harm of engaging in it.
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Limit the amount of time your children are able to access the internet.
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Pay extra attention to the content that minors are accessing via mobile devices.
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Utilizing software filtering and blocking tools available
We recognise the fact that while gambling is a form of entertainment for the majority of people participating in it, a small percentage may develop a problem. We take this issue very seriously, and have implemented a number measures in order to help prevent and manage compulsive gambling (also see
How Can I Restrict my Account?)
1. Our support team training requires employees to learn how to recognise potential gambling problem, and to act accordingly once identified.
2. We implemented an early detection algorithm for identification of gambling issues, and we act accordingly once identified.
3. We implemented a feature which allows players to set up deposit and/or loss and/or play limits.
4. Player can unsubscribe from receiving promotional marketing materials from our Website.
5. We provide players with easy access to their transactions history at any time through the ‘My Account’ section.
6. We provide players with easy access to their bet history any time through the ‘My Account’ section.
7. We provide players with the cumulative stakes, winnings and losses for the last 30 days each time they log in.
8. We provide players a panic-swipe. By using it the account will be immediately blocked for 24 hours.
9. We implemented self-exclusion functionality which allows players to easily restrict or block their access to our site.
We urge users of our site to remember the following:
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Gambling is strictly a form of entertainment, and should in no way be used as a method to make money or pay off debts.
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Gambling results are determined by chance and therefore there is no possible way to ensure winnings.
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The decision to gamble should always come from your own free will and the desired outcome should always be to have fun.
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Users should always make sure they know the rules of the bets before playing.
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Users should always be aware of the amount of time and money spent gambling.
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Chasing losses is not an effective strategy and could lead to further disappointments.
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Gambling activity should not be undertaken under the influence of alcohol or any other substance.
In case you are unsure if youu, a friend’s or family member’s gambling behavior is problematic, consider the following questions:
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Do you avoid your daily responsibilities (work, college etc.) in order to gamble?
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Do you use gambling as a way to avoid dealing with issues in your everyday life?
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Do you feel lost and in despair when you run out of money to gamble with?
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Do you often find yourself trying to win back losses?
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Have you lied or stolen for the sole purpose of getting money to gamble or pay back debts accrued from gambling?
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Have you ever tried to cover up how much money or time you spend on gambling?
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Do you gamble until your gambling funds have run out, then resort to spending money which was not originally intended for gambling?
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Has your gambling caused you to get into debt?
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Have you experienced criticism from others over your gambling activity?
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Are you reluctant to use your ‘gambling money’ for anything other than gambling?
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Has interest in family, friends and hobbies dwindled due to your gambling?
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Do you find yourself putting gambling before family and friends?
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Do you feel the urge to gamble more after arguments, frustrations or disappointments occur?
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Does your gambling make you feel depressed or suicidal?
The more questions that you answered ‘yes’ to, either concerning you or a friend/family member, the more likely it is that you or they have a gambling problem that requires attention.
For a list of organisations that can provide you with support and assistance, see
How Can I Get Immediate Help?
To ensure you enjoy your online experience with us and stay in control of your activity, we provide you with a range of options to assist you to gamble responsibly, as follows:
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Limits
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Cool Off Period
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Self-Exclusion
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Reality Check
We believe that having fun whilst playing on our website is of the utmost importance,
and we are happy to help you ensure that your experience is always a positive one.
If you identify that you have difficulty controlling your gambling, please make use
of one or more of our following features:
1. Limits
Decide how much you are willing to spend on a daily, weekly or monthly basis and
set a limit to enforce it.
You can set a limit on your own by using the ‘My Account’ section.
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The Deposit Limit influences the amount of money that you can deposit in one calendar day or week or month.
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The Loss limit: it influences the amount of money that you can lose in one calendar day or week or month.
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The Play deposit limit: influences the amount of money that you can bet/play in one calendar day or week or month.
Please note a limit decrease request applies immediately. Otherwise a limit increase request can be approved earliest 7 days after recording it.
2. Cool Off
If you think that you need a break because gambling could have or is already having a negative impact, then you are invited to use this possibility.
Please note that if you decide for a "Cool Off" or for a "Self Exclusion", we will inform the central database Oasis accordingly. That means that this break-period will be valid and forced not only for your intertops.de account, otherwise for all licensed gambling operators.
In case you wish to deactivate only your intertops.de account for a reason different than "Responsible Gambling", then contact the support team. You will be asked to provide a reason and a period of time.
If you just wish to deactivate your intertops.de account due to a "Player Protection" reason, please log in and go to "My Account". There you will find dedicated sections called "Cool Off" and "Self Exclusion".
You can request "cool off" at any time for a period of:
During a "cool off" period you will not be able to login (and the account cannot be reactivated by an operator!).
If you wish to exclude your self for a period different than the ones provided, please contact us.
We are dedicated to ensuring you will not receive promotional materials from us
during your cool off or self exclusion period. If you wish to opt out of receiving our
promotional materials without selecting "Cool Off" or "Self Exclusion", you may unsubscribe through the dedicated ‘My Account’ section.
3. Self-Exclusion
If you have concerns about your gambling behavior and wish to restrict
your gambling, you can request a self-exclusion period.
Please note that if you decide for a "Cool Off" or for a "Self Exclusion", we will inform the central database Oasis accordingly. That means that this break-period will be valid and forced not only for your intertops.de account, otherwise for all licensed gambling operators.
In case you prefer to deactivate only your intertops.de account for a reason different than "Responsible Gambling", then contact the support team. You will be asked to provide a reason and a period of time.
You can request self exclusion at any time for a period of:
During a "Self-Exclusion" period you will not be able to login (and the account cannot be reactivated by an operator!).
If you wish to exclude your self for a period different than the ones provided, please contact us.
We are dedicated to ensuring you will not receive promotional materials from us
during your cool off or self exclusion period. If you wish to opt out of receiving our
promotional materials without selecting "Cool Off" or "Self Exclusion", you may unsubscribe through the dedicated ‘My Account’ section.
4. Reality Check
It is important to have the gambling activity under control! In case you are logged in for 60 minutes, our website will inform you about that. An automatic message will appear and you will have the option to continue playing or to stop.
Please take in consideration to take breaks while gambling.
PLAY RESPONSIBLY
You can also use software which will stop your computer from
accessing online gambling websites.
We encourage you to PLAY RESPONSIBLY.
In case of questions, you can contact the Player Protection Officer of Intertops writing an email to spielerschutz@intertops.de.
Intertops´customer support team is ready to assist you 7 days a week. Please do not
hesitate to
Contact Us
