CHOOSE TO PLAY

The game is not available
Enjoy playing hundreds of new games
Got it
You exit
Dismiss
Relaunch
Loading
Deposit
Are you sure?
EXIT GAME
×
Deposit
You are currently playing with an available Bonus Balance. This is in line with the Bonus Policy you accepted, please revert to our Bonus Policy for more information.
FREQUENTLY ASKED QUESTIONS (F.A.Q)
     

    Frequently Asked Questions (F.A.Q)

    Questions? Find your answer here. Alternatevely you can contact our Live Support Team daily as from 10:00 to 17:00.


    1. My Account


    2. Verification


    3. Betting


    4. Deposits and Payouts


    5. Bonus


    6. Security and Player Protection




    1. My Account

      • 1.1 How can I contact your customer support team?
        You can contact us via email, live chat, or contact form.
        The live chat is available from 10:00 to 17:00 to assist you with any questions or concerns you may have.

      • 1.2 Who can register an account?
        To create an account with Intertops, you must be at least 18 years old and live in Germany.
        Simply follow our online registration form, which should take no more than 2 minutes to complete.
        During registration, it is important that you provide us with correct personal information (for example the first name, the place of birth) as they appear on your identification documents.

      • 1.3 I have forgotten my password.
        No worries! Just click on the "Forgot password?" button and follow the steps to reset it.

      • 1.4 I have forgotten my username.
        No worries! Just click on the "Forgot username?" button and follow the steps to reset it.

    2. 1.5 Why I don’t receive the reset password link?
      It's possible that you might have entered the wrong email address during registration. Double-check your email address and make sure it's correct.
      Also, it's a good idea to check your junk/spam folder in case the email was filtered there.

    3. 1.6 I have forgotten my password and cannot access my email.
      In this case, please contact our Support Team.

    4. 1.7 I want to close my account.
      If you want to close it due to responsible gambling reasons, you can find the option under My Account menu.
      If you want to close it for reasons different than responsible gambling, please contact the Support Team.

    5. 1.8 I would like to change my account information.
      To make any changes to your personal information, please contact our Support Team.

    6. 1.9 I would like to create another account.
      According to our terms and conditions, each player is only allowed to have one Intertops account.

    7. 1.10 I do not want to receive any more notifications.
      To stop receiving notifications, you can disable this option in your account settings. Simply log in to your account and navigate to the notifications section where you can manage your preferences.


    8. Verification

      • 2.1 Do I have to send documents every time I want to withdraw?
        In short no – We only ask for your documentation once. We'll save it to your account and future withdrawal requests will be processed without delay.
        However, for some specific cases additional documentation may be requested.

      • 2.2 How can I verify my account?
        In order to complete the account´s verification you must finalize one of the following processes: “Schufa Bank Account” or “Identt-self-verify”

      • 2.3 How is the “Schufa Bank Account” working"?
        In order to finalize the “Verification via Bank” you must provide the IBAN of a German bank account which is in your name.
        Our system will check if the Iban is in your name. If yes, you can go to next step and initiate a bank wire for €0,01.
        Usually, for the majority of banks, the transaction with 1 Cent will be visible within 5 minutes. However for some bank it can take longer.
        Please check your bank account, you will find the transaction, click on details and find the 4 digits-code.
        Come back to intertops and provide the correct 4 digits-code. If the code is correct, the Intertops´s account will be considered verified.
        You have three attempts, please pay attention when providing the Iban. Please avoid providing the same Iban multiple times.
        In case of difficulties, please try the other verification method and/or contact our Live Support Team.

      • 2.4 How is the “Identt-self-verify” working?
        For this verification you need three things: a camera, a valid government document and yourself.
        By starting the process you will invited to turn on the camera, to show take picture of your document and finally to move for few seconds your face.
        In order to complete the process you can use a valid (not expired) Passport, National ID or Reseidence Permit (Driver License is not allowed).
        The quality of the camera and of the pictures are important. Please pay attention that you captured high quality photos (the corners should not be cut).
        In case of difficulties, please try the other verification method and/or contact our Live Support Team.

      • 2.5 Why/When should I upload documents?
        In order to complete the account´s verification you must finalize one of the following processes: “Schufa Bank Account” or “Identt-self-verify”
        We provide a functionality "Document Upload", however this is not foreseen to complete the verification.
        This functionality if foreseen for different scenarios, for example to provide further documents and/or screenshots.


    9. Betting

      • 3.1 Why can’t I place a bet?
        You need to verify your account before you can start betting. If you haven't done it yet, please complete the verification process.

      • 3.2 Why is my bet not settled?
        Make sure the event you bet on is over and not currently happening. Also, follow the rules for each betting market under the Terms and Conditions section.


    10. Deposits and Payouts


    11. Bonus

    12. Security and Player Protection

      • 6.1 Does Intertops have a German license?
        Yes! Intertops.de is a brand owned by ITSP Services GmbH. The Company is registered in Austria with the registration number: FN 280617y.
        Intertops is a sports betting operator licensed by the authorities in Germany under the supervision of the Joint Gambling Authority of the Federal States (Gemeinsame Glücksspielbehörde der Länder, Anstalt des öffentlichen Rechts, Hansering 15, 06108 Halle (Saale), e-mail: info@gluecksspiel-behoerde.de).
        Permission to organize sports betting on the internet has been granted by decision of 28.12.2022.

      • 6.2 What does Intertops do for player protection?
        The protection of our players is our highest priority. Intertops has a German license and complies with all legal and regulatory requirements.
        You can find detailed information on our Responsible Gaming section.

    13. 6.3 I would like to close my Intertops account.
      If you want to close it due to responsible gambling reasons, you can find the option under My Account menu.
      If you want to close it for reasons different than responsible gambling, please contact our Support Team.

    14. 6.4 I have problems with my gaming behavior - who can I contact?
      Please visit our Responsible Gaming section.
      In addition please take in consideration to add yourself in the national Responsible Gambling server called OASIS.

    15. 6.5 Is my data safe on Intertops? What are my rights?
      Yes, your data is safe with Intertops. We are aware of the importance of your personal data and we process them with the most responsibility. Please see more details about Data Protection under the Privacy section.



      16. Did we answer your question? If no, feel free to contact our Live Support Team (available daily from 10:00 to 17:00).
    20231114.5